A particular incident that occurred at the small Tex-Mex restaurant required me not only to be able to successfully deal with even the angriest customers and to keep under I control my crew, but that I also show composure in the face of emergency. One evening, during dinner, a teenage customer fell to the floor while going to the bathroom. Although she seemed responsive, she found that she was unable to get up and, from the look on her face, it was evident that she was quite ill. After ordering my crew to get my supplies and phone and making sure the paramedics were on their way, I turned to the other obviously distressed customers, asking them to stay away from the entrance and, regardless of how good their intentions were, not to attend. Luckily, the ambulance arrived a few minutes later and everything went well; I learned that the girl had donated plasma earlier in the day and had not remained adequately hydrated after the procedure, leading to her collapse. Despite being what many would consider a relatively reserved and nervous person, I still look back on that night as having taught me the importance of remaining level-headed and practical when working during such an event, a trait I feel a veterinary professional will also benefit from . Although my path to the destination of veterinary medicine was not as simple as