Uniting VC Brakes as one teamAccording to Strickland (1989), the goal of TQM is to improve processes within an organization by emphasizing continuous quality improvement throughout the organization organization. It focuses on customer needs and satisfaction. TQM proclaims the values ​​of teamwork, employee empowerment, and participatory decision making throughout the organization. Customer satisfaction is the desired outcome that drives this approach. TQM emphasized the need for teamwork and training to implement its activities (Strickland, 1989). -Retain existing customers by meeting or exceeding their expectations regarding products and services. -Be concerned with improving work processes and methods in order to maximize the quality of goods and services. -Involves all members of the organization, from top management (providing leadership and support) down to the lowest position. - Break down barriers between staff areas - Encourage education and self-improvement of all employees According to Strickland (1989), TQM revolves around: - Commitment from Senior Management and all employees Strategy, vision, mission and