21). • Physical expression: Gestures; Posture; Touch. (Engleberg & Wynn, 2013, p. 145). Knowledge of nonverbal communication In particular, the book Nonverbal Behavior in Interpersonal Relations lays out the meaning of the essential nonverbal element of communication: “Generally, verbal messages express the literal content of messages, while nonverbal messages express the emotional meaning ” (Richmond, McCroskey, & Hickson, III, 2008, p. 5). Equally important, knowledge of nonverbal communication is extremely beneficial, as it helps improve conversation skills with others, including: • Understanding others more easily (and, as a result, optimal competence in communication skills); • Improve your competence in reading others; • Inspires maximum awareness of the messages you convey to others; • Prevents sending conflicting or confusing messages when we enter into conversations with people; • Alleviates negative emotions; • Has a positive effect on "... how we act and react to others, and how they react to us,” according to MindTools (2016). Listening Skills: Student Listening Inventory - Results