Although not to the level that meets her satisfaction, Ms. Scott stated in the interview that nursing leadership has regularly incorporated the ideas, preferences and the suggestions of the CNAs in establishing working hours, programs and operation of the unit. What she mentioned allowed her to create her work schedule based on family needs and vacation plans. This is in line with Rondeau and Wagar's (2001) findings that better performing nursing homes had more progressive human resource (HR) management practices, including implementing a workplace climate that offered greater opportunities for employee participation, empowerment and responsibility. More Performance management best practices employed by Mrs Scott's care home In addition to good pay and being appreciated at work, Mrs Scott also said a clear communication channel and employee loyalty program were other good CAN-oriented performance improvement programs. for broadcasting