ISO 9001 is an internationally recognized standard that specifies requirements for establishing, implementing and maintaining requirements for quality management systems in an organisation. It helps businesses and organizations be more efficient and improve customer satisfaction. Introduction to Quality Management Systems (QMS): Quality management system is a systematic approach to managing quality and improving customer satisfaction because quality itself is the level of customer satisfaction. QMS It is a set of policy procedures, instructions that establish internal rules that govern the company on how to create and provide products and services to customers. Organizations need customer expectations and establish process control to improve quality and after internal audits, the company knows what should be improved and how to increase customer satisfaction. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay Quality Management Principles in ISO 9001: 2015: ISO 9001 is based on 7 QM principles. Adhering to these principles will ensure that your organization or business is set up to consistently create value for its customers. With these seven pillars firmly in place, implementing a quality management system will be much easier. The seven principles of quality management are: Customer focus: Meeting – and exceeding – customer needs is the primary goal of quality management and will contribute to the long-term success of your company. It's important to not only attract, but also maintain the trust of your customers, so adapting to their future needs is crucial. Leadership: Having a unified direction or mission that comes from strong leadership is essential to ensuring everyone in the organization understands what you are looking for. they are trying to reach. Engage people: Creating value for your customers will be easier if you have competent, empowered and engaged people at all levels of your company or organization. Please note: this is just an example. Get a customized document from our expert writers now. Get a customized essayProcess approach: Understanding tasks as processes that connect to each other and work as a system helps you achieve more consistent and predictable results. People, teams and processes do not exist in a vacuum, and ensuring everyone is familiar with what the organization does and how they fit together will ultimately improve efficiency. Improvement: Successful organizations constantly focus on improvement. Reacting to changes in the internal and external environment is necessary if you want to continue providing value to your customers. This is critically important today as conditions evolve so rapidly. Evidence-based decision making: Making decisions is never easy and naturally involves a certain degree of uncertainty, but ensuring decisions are based on data analysis and evaluation is more likely to produce the desired outcome. Relationship Management: Today's businesses and organizations don't work in a vacuum. Identifying the important relationships you have with stakeholders, such as your suppliers, and establishing a plan to manage them will lead to lasting success. Structure of ISO 9001:2015: ISO 9001:2015 (the most recent version of the standard) is made up of a number of different sections, each focusing on the requirements involved in different aspects of a quality management system.