When an organization, company or agency fails to achieve its goals, poor leadership is regularly examined as the leading cause of inefficiency. In many ways this is true because of the myriad skills needed to successfully lead both a public and private enterprise. Although there are similarities between public and private management, public employees are held directly accountable to their customers/citizens. In light of this, leadership skills within the public sector are essential to providing public goods to its customers. These public goods include welfare programs, education, police protection, and environmental standards (Starling, 2011 p. 28). If government agencies contained leaders who possess interpersonal, information, and communication skills, government programs and services would be more efficient. Throughout this analysis we will address the case study of Dr. Helene Gayle and apply effective leadership skills to her events. Interpersonal skills One of the many challenges facing public administrators today is the need to build relationships that foster a work environment conducive to collaboration. With numerous social issues transcending borders, the need for cooperation is high. Norma Riccucci's text states that one of the reasons why Gayle is a successful public servant is her interpersonal skills in building strong relationships which have created an organizational atmosphere that encourages teamwork across agencies and boundaries. According to Riccucci's text, "one of the reasons Dr. Gayle has been so successful in collaborating, building bridges, and promoting communication between the federal government, various communities, and global partners, is her skillful i... ... middle of paper ...administrators must develop certain leadership skills to effectively manage public policy. Norma Riccucci's case study analysis revealed that Gayle's success in the field of public health was due to her skills. leadership skills.Gayle's ability to balance political influence with his vision of public health created a cooperative agency.Works Cited Riccucci, Norma, M. (2002). by Dr. Helene Gayle and the AIDS Epidemic. Transforming Organizations Series, Retrieved from: https://bblearn.nau.edu/bbcswebdav/pid-866618-dt-content-rid-10067936_1/courses/1121-NAU00-PAS- 421C-SEC806-7479.NAU-PSSIS/AIDSEpidemic .pdfLussier, RN, & Achua, C. F. (2010). Leadership, theory, application and skill development. (4 ed.). Southwestern Pub.Starling, G. (2011). Managing the public sector. (9th ed.). Boston, MA: Wadsworth Pub Co.