The ET therapist should listen empathetically, draw on different theoretical approaches as needed, and adopt a flexible style (Murdock, 2013). Specifically for Anna, the therapist's goal would be to confront Anna about her lack of movement in life and help encourage her to move forward and find meaning. The Role of the Customer Customers in ET are challenged to take responsibility for their own actions and behaviors. Clients are asked to be active in the process and to share fears, guilt and anxieties (Murdock, 2013). Anna's role is to take responsibility as well as be open, honest and confront her feelings. Therapeutic and socio-cultural populations