The task required by this job is to resolve any administrative and communication problems by analyzing programs, required documentation related to the case and preparing reports for the people involved. This person is needed to assist in improving communication between employees, therefore must answer phone calls and direct calls to the appropriate parties or accept messages. This position requires reporting skills, writing skills, Microsoft Office skills and verbal communication skills. a completed bachelor's degree. This position requires this person to gather scheduling and contact information from managers, therapist, and families and share the contents with everyone involved in the case. The individual will contact family members and the therapist once a week via instant messaging, phone call, or email. While this job may already exist in my organization, it is possible to refine the job analysis