TYPES /FORMS OF COMPLAINTS: A complaint can take any of the forms:a) Realb) Imaginaryc) Disguiseda) Real: A real and genuine complaint will emerge when the real needs of the dissatisfied employee remain. For example The salary increase has been secured but has not yet been implemented for several reasons. ha. In this case the complaint is not real and does not exist. Despite the fact that the management is not responsible for the complaint, it must still be resolved quickly. c) Masked: A worker in an organization may have some kind of grievance due to reasons which he is not aware of. If he is facing some problems related to family, neighbors, friends and relatives, the worker may come to work with his heart. When a new hire is provided with good facilities, it creates a sense of bias among other employees. REASON FOR COMPLAINT: The complaint could occur for the number of