According to our observation of Latvijas Gaze Customer Service Center, we have studied the potential of some areas of improvement to increase employee productivity in Latvijas Gaze Customer Service Center. After analyzing the workplace of the Latvijas Gaze customer service center, we have come up with three recommendations that we believe are necessary to increase employee productivity. Our recommendations are:1. We should control noise in the workplace to increase productivity.2. We should consider human factors and ergonomics to support workplace safety, human error reduction and product design.3. We should promote employee engagement in order to improve employee satisfaction. Current Productivity Issues During our visit to the service center we observed that noise on the floor from some workstations was distracting other employees. Noise is a problem in most work environments. It can disable productivity, especially in a customer contact center. Based on our past experience working in multinational contact centers, we believe that some human factors and ergonomics can also have a positive effect on the Latvijas Gaze customer contact center. According to our investigation, Latvijas Gaze contact center has a high attrition rate which reflects employee dissatisfaction and therefore decreases productivity. Control workplace noise to increase productivity Perceived noise is generally higher in open office environments, but this depends on the organization of the space, the materials and the nature of the work performed. When employees have some control over the noise in their environment, they are less distracted by it. According to the U.S. General Service Administrative… half of the document… the features are especially effective for “hub” or central pantry spaces on the floor. Organize a floor plate into team “neighborhoods,” with a variety of spaces included in each, to foster team identity and sense of place.Summary1. The task of initiating and supervising these changes to increase productivity will be carried out by us at the Latvijas Gaze contact center. The implementation period of these recommendations is three months and follow-up of progress will be done by checking milestones on a weekly basis.2. Employee feedback and focus groups will be conducted by us among the contact center employees so that their point of view is taken into consideration and it is easy for them to adapt to the change since they are part of it.3. A detailed financial report has been attached to this report for your consideration and any follow-up related to the report.