Topic > Essay on Conflict and Nonverbal Communication - 1156

Nonverbal communication is defined by Floyd as “behaviors and characteristics that convey meaning without the use of words” (2011, p. 179). From an early age we were taught to read the non-verbal signals that others give us. When we receive different messages from someone's verbal and nonverbal communication, we tend to believe what people show us with their body over their verbal message (Floyd, 2011). The reason we tend to believe nonverbal cues over verbal messages is because “people have more difficulty controlling nonverbal cues than verbal ones” (Floyd, 2011, p. 182). A person's nonverbal actions tend to “more accurately reflect what a person is actually thinking or feeling” (Floyd, 2011, p. 182). Nonverbal communication signals are more truthful and accurate than what the sender hears