Hochschild talks about emotional labor, which is when a specific job requires a specific emotion that the worker must release. These emotions are regulated by their leaders and not by workers' choice. In Hochschild research, flight attendants have a specific way of acting during a flight. They must be professional, no matter what. He can use surface acting, which is simply painting a smile for the interaction, or deep acting, which is changing the way he thinks about the person. In the end he can't lose the calm in the air. This shows that she lacks the individuality to control her actions and emotions. Instead a man sitting in a small cubicle controls his opinions and emotions because that is what he believes society considers professional. Emotional labor is shaped by society and causes a difference between emotions in public and private life because society expects different emotions. She calls this transmutation of an emotional system and describes it as: “I intend to emphasize a connection between a private act, such as trying to enjoy a party, and a public act, such as eliciting good feelings for a customer.” (Hochschild 2002: 302). Clearly, there is a difference between doing something at home and at work. Since individuals are unable to choose their emotions at work, they are instead forced to have their managers tell them how to think. Control of emotions