Stephanie Chappell Disbrow: Professionalism on the Phone In Stephanie Chappell Disbrow's job as a talent acquisition specialist, she often has to conduct interviews over the phone. While his preference is a face-to-face meeting, when scouting talent in another state, this isn't always feasible. In his experience, telephone professionalism is a topic that many people struggle with. If an interview is to be successful, the candidate must behave in a professional manner. The first thing we need to understand is that anyone conducting business over the phone should behave as if they are providing a service to a customer. When we think about calls we've made in the past where we received excellent customer service on the other end, we want to replicate that tone and behavior. To do this we must always speak with respect. This means we should never raise our voices, say inappropriate words, discuss offensive topics, or be derogatory. A good tip is to imagine yourself talking to your grandmother, if you don't feel comfortable telling her something, don't tell the person who is leading your conversation.