Empowering Workers Graduated in Management from a university, this author has always been interested in business and people. Fortunately, in the real world these two things go hand in hand. Most organizations are always looking to make more money with their business and one of the best ways to do this is to empower workers. This topic has become very interesting. As an employee of various types of companies for the past seven years, this author has had different types of management styles. She found that she gained much of her experience in a company that allows her to make decisions and take ownership of her successes and failures. In this way, responsibility is placed on the employee and he in turn is able to draw on his own knowledge to make decisions. Studying how to empower your employees will make you a better boss. People are an organization's most underutilized resource and, in many cases, they are also the most expensive. To fully leverage an employee to reach their full potential, managers must learn to empower them. Empowerment is a central concept of the new management model. In the next generation adaptive organization, delegation is replaced by empowerment and responsibility by ownership. Empowerment and ownership are social aspects of the organization. They are based on effectiveness and initiative, and not just roles and requirements. They belong to people. Empowered employees feel better about their jobs. It gives them meaning; it gives them a little more appeal in their daily work. Customers want immediate answers. When you call a company, no one honestly wants to waste 30 minutes on hold or go to voicemail so someone can call you back days later with the answer. Empowering your employees does this: it allows them to make decisions on behalf of the company. Sure, these decisions may be minor, but they are truly difficult decisions that offer your customers immediate solutions. Customers will feel like they're getting a deal. They will feel excellent about how well your company treated them and that is what great customer service means. In today's business environment a manager must work to engage the organization strongly enough to achieve its goals. New knowledge-based businesses are characterized by flat hierarchical structures and a multi-skilled workforce.